Last Updated: June 2026
At Rakhi Creation, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return and Refund Policy below.
Returns
We offer a 7-day return policy, which means you have 7 days from the date of delivery to request a return.
To be eligible for a return, the item must:
- Be unused, unworn, and in the same condition as received
- Include all original tags, packaging, and accessories
- Be accompanied by proof of purchase or order confirmation
To initiate a return request, please contact us at:
Email: rakhithreads@gmail.com
Once your return request is reviewed and approved, we will provide instructions on how and where to send the item. Returns sent without prior authorization will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive:
- A damaged item
- A defective item
- An incorrect product
Please contact us within 48 hours of delivery at rakhithreads@gmail.com with your order details and clear photographs of the issue. We will evaluate the situation and work to resolve it as quickly as possible.
Non-Returnable Items
Certain products are not eligible for return, including:
- Customized or personalized products
- Made-to-order items
- Sale or clearance items
- Gift cards
- Any product showing signs of use, damage, or alteration after delivery
If you are unsure whether your item qualifies for a return, please contact us before placing your request.
Exchanges
We currently do not offer direct product exchanges.
If you wish to replace an item, you may request a return (if eligible) and place a new order separately after the return has been approved.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
If approved:
- The refund will be processed to your original payment method.
- Refunds are typically initiated within 5–7 business days after approval.
- Depending on your bank, credit card provider, or payment gateway, it may take additional time for the refund to reflect in your account.
Shipping charges, if applicable, are non-refundable unless the return is due to an error on our part or a defective product.
Return Shipping
Customers may be responsible for return shipping costs unless:
- The wrong product was delivered
- The item arrived damaged or defective
- The return is due to an error by Rakhi Creation
Return shipping instructions will be provided after the return request is approved.
Contact Us
For any questions regarding returns, refunds, or exchanges, please contact:
Rakhi Creations And Studio Pvt Ltd
Website: https://rakhicreation.com
Email: rakhithreads@gmail.com
We are committed to ensuring a smooth and fair resolution for all eligible return and refund requests.